Bookstore
Return Policy
Curriculum (College Credit) Purchases
Books must be returned within 10 days of the first day of class.
Continuing Education Purchases
Books must be returned within 3 business days from the date of purchase and no returns for one day courses.
Return Requirements
Books must be in original condition with an original sales receipt.
Note: Any bookstore return made without the original receipt, will be held for 10 business days. The student will receive a refund voucher for confirmation. After 10 days, the Business and Finance Office will process the refund which will be issued per the student’s refund preference approximately two weeks later.
Bookstore Refunds
In order to receive a refund for a purchase made at the FTCC Bookstore, the following requirements must be met:
- The original cash register receipt is required for ALL refunds and exchanges.
- Students are allowed ten calendar days from the first day of class to return textbooks for a refund or credit.
-After the initial return period ends, students are allowed three business days from the date of purchase for returns.
-Continuing Education books may be returned up to three business days from the date of purchase.
-Books for one day courses are not returnable. - Textbooks may be accepted for 100% refund or credit only if they have not been used, damaged, or marked in.
- Textbooks and textbook packages containing access codes or CDs are not returnable if the CD or access code has been opened.
- No cash refunds will be given. Credit and debit purchases will be credited to the card used to purchase items. For refund information for purchases made via cash, check, or financial aid, go to the Cashiers Window in ADM.
- Clothing and gift items must be in new condition and may only be exchanged.
Refund Procedures
Refunds will be processed based on the original type of payment. All returns require an original sales receipt to receive a refund.
Credit Card or Debit Card
Refunds for returned books purchased with a credit card will be issued back to that card.
Personal Check
Refunds for returned books purchased with a personal check will be held for 10 business days to ensure the check clears. The student will receive a refund voucher for confirmation. After 10 days, the Business and Finance Office will process the refund which will be issued per the student’s refund preference approximately two weeks later.
Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
Cash
Refunds for returned books purchased with cash will be issued per a student’s refund preference submitted via Self-Service. The student will receive a refund voucher for confirmation at the time of the return and the refund will be processed by the Business and Finance Office approximately two weeks later.
Note: Continuing Education students and students who do not select a refund preference will receive their refund by mail in the form of a check.
If a student has an outstanding account balance, the refund will be posted to the account to lower the balance owed.
Questions?
Curriculum Students
Contact Cassandra Goman at 910-678-8234
Continuing Education Students
Contact Cassandra Goman at 910-678-8234
Curriculum
Tuition for dropped Curriculum (college credit) courses will be made as follows:
- A 100 percent refund shall be made if the student officially withdraws (drops) prior to the first day of the academic semester/term as noted in the college calendar; or prior to the first day of the class for classes that are not consistent with the academic semester/term. A 100 percent refund shall also be made if the college cancels a course. Fees are refunded at 100 percent only when all tuition is refunded at 100 percent.
- A 75 percent refund shall be made if the student officially withdraws (drops) from a class prior to or on the official 10 percent point of the class. Fees are non-refundable when any portion of a student’s tuition is refunded at 75 percent.
IF YOU DO NOT OFFICIALLY WITHDRAW FROM A COURSE AND ARE SUBMITTED AS A ‘NO SHOW,’ YOU WILL BE CHARGED 100% TUITION FOR THE COURSE(S).
Miscellaneous fees are non-refundable, including: gym fees, malpractice insurance fees, replacement ID card fees, and testing fees.
***Refunds may not be issued to students who have unpaid expenses on their student accounts. Students would be contacted by a representative from the Business Office if a refund for one term is applied to an unpaid expense on another term.
If you have questions about your refund, call 910-678-8339.
Refund Procedures
Refunds for tuition and fees are processed approximately 2-3 weeks after the drop/add period ends. Refunds will be issued back to your credit card if paid by credit card.
All other refunds will be electronically deposited into your personal bank account (if you login to Self-Service and enter your bank account information) or by a paper check that will be mailed.
Please make certain your correct mailing address is on file in the Registrar’s Office.
If you have any questions regarding your refund, please contact Cassandra Goman at 910-678-8234
Return of Federal Title IV Funds, Military Tuition Assistance, And Veteran Administration Sponsored Tuition Programs For Complete Withdrawals
Students receiving Federal Title IV funding (Pell Grant, Supplemental Educational Opportunity Grant, or William D. Ford Direct Loans) and active duty military or veteran students receiving tuition sponsorship through the Military Tuition Assistance Program or Veteran’s Administration, who completely withdraw from classes, are required to have aid evaluated to determine amount earned. Unearned aid is returned to the federal programs. The amount of federal funds returned to the federal programs will be determined based on the date the withdrawal process begins or the last date of attendance. If the date the withdrawal process begins or last date of attendance is not available or known, the federal refund will be based on the 50 percent point of the semester. Title IV funds, military tuition assistance, or Veteran Administration funds will not be returned after the 60 percent point of the semester.
Continuing Education
In accordance with the State Board Code, a refund shall not be made except under the following circ*mstances:
- A college shall provide a 100 percent refund to the student if the student officially withdraws or is officially withdrawn by the college from the course section prior to the first course section meeting.
- A college shall provide a 100 percent refund to the student if the college cancels the course section in which the student is registered.
- After a regularly scheduled course section begins, the college shall provide a 75 percent refund upon the request of the student if the student officially withdraws or is officially withdrawn by the college from the course section prior to or on the 10 percent point of the scheduled hours of the course section. This sub-section applies to all course sections except those course sections that begin and end on the same calendar day. Colleges shall not provide a student a refund using State funds after the start of a course section that begins and ends on the same calendar day.
- After a non-regularly scheduled course section begins, the college shall provide a 75 percent refund upon the request of the student if the student withdraws or is withdrawn by the college from the course section prior to or on the 10th calendar day after the start of the course section.
If you have any questions regarding the above policy or procedure, please contact the Continuing Education Registration & Records office at 910-678-8386.
Refund Procedures
To drop a course, fill out a Drop Form at the Office of Registration & Records in the Neill Currie Building.
If you paid for the course with a credit card, your refund will be issued back to that card. All other refunds will be provided by check and mailed directly to the student approximately three weeks after the course is dropped.
In the event of a course cancellation, no action by the student is needed. Students in a canceled course will have their paperwork automatically processed to receive a refund.
***Refunds may not be issued to students who have unpaid expenses on their student accounts. Students would be contacted by a representative from the Business Office if a refund for one term is applied to an unpaid expense on another term.
If you have any questions regarding your refund, please contact Cassandra Goman at 910-678-7347.
Continuing Education
Records & Registration Office
Neill Currie Building
910-678-8386
Refund Preference
Electronic Payment/Direct Deposit
Students have the option to receive refunds/disbursem*nts electronically into a bank account of their choosing. Delivery of the electronic payment in many cases is the same day, but may take up to three (3) business days. Sign up through Self-Service with your banking information. You will need your bank routing number and checking or savings account number. Please do not enter debit, credit or payment card numbers, but you can enter the bank account number that is connected to that card. Please enter your banking information at least three (3) days prior to the scheduled disbursem*nt to ensure your disbursem*nt is sent electronically. Please note: Financial aid refunds/disbursem*nts are sent to the bank by the FTCC Business Office on the disbursem*nt date(s) as shown in the .
Self-Service Banking Information Guide
To sign up:
- Sign In to Self-Service.
- Select Banking Information.
- Complete applicable fields including the bank routing and account numbers.
- Agree to the Terms and Conditions and click Submit.
After submitting your banking information, you will receive an automated email as notification of a change. You may update your banking information as needed by signing into Self-Service and selecting Banking Information.
Advantages of Electronic Payment
- Easy to set-up and update as needed.
- You can use any bank in the United States.
- No waiting for mail delivery.
- Save on trips to the bank to cash a check.
- No worrying about lost or stolen checks.
- No waiting ten (10) business days to request a replacement.
Checks
Students that do not choose electronic payment/direct deposit for their refunds/disbursem*nts will have their refunds/disbursem*nts issued by paper check and mailed to the address on file. Delivery of the check to you is dependent on the U.S. Postal Service. If a check is lost or stolen after mailed, you must wait ten (10) business days to request a replacement. To request a replacement, contact the FTCC Business Office at (910) 678-8339 to discuss. Please note: Financial aid refunds/disbursem*nts are delivered to the U.S. Post Office by FTCC on the disbursem*nt date(s) as shown in the .
To verify your address:
- Sign In to Self-Service.
- Click User Options on the left banner.
- You can expand the banner by clicking on the bars in the top left to see your options.
- Click User Profile to view your address.
To update your address:
- Sign In to Self-Service.
- Click User Options on the left banner.
- You can expand the banner by clicking on the bars in the top left to see your options.
- Click Request Address/Phone Change Form
- Complete the online change form and select the check-box to agree.
- Click submit.
Credit Cards
When payments are made to FTCC by credit card and registration changes result in a refund due, the refund may be issued back to that credit card.
